Frequently Asked Questions

  • Are you developers local?

    Yes, all our developers work directly from Australia.

  • What can I expect from the process?

    Our process (The Enee Way) guides you through the complexities of building an app.

    We help you scope and estimate the project, and once our initial estimate has been approved, we sit down with you to flesh out the details, challenge your requirements, detail out the scope, wire-framing and mocking up what the user experience should feel like. All to make sure that we are on the same page and have everything mapped out clearly, before we start development.

    Throughout the development process you’ll be given a dedicated project manager to keep you in the loop at every stage of the project and to answer any questions or concerns you may have.

  • What do I need to get started?

    You’ll need a clear idea of an opportunity to take advantage of, or problem that you need solving.

    These could be things like a major inefficiency in your business that you would like to solve, or a clear goal/objective you would like to achieve. If you have already started thinking in terms of software, other information that is useful is a target audience (who will be the users, stakeholders and beneficiaries) and any specific features and functionality that you’d like to have.

    While we provide you with the information in regards to how much things will cost, it is also important that you have an idea of how much you can spend, so that we can discuss and propose a solution that best fits your budget.

    It's okay if all this information is rough. It is common to be uncertain, and ideas to be fuzzy. We can help you refine the details. Once you have thought about that information, get in touch and we can help you get started!

  • How long does it take to build custom software?

    It’s difficult to predict exactly how long a web or mobile app will take to complete. This is heavily dependent on the size and scope of the project.

    Smaller custom applications can start from as little as a couple months, and larger projects can take much longer depending on the scale of the scope and budget constraints.

    We have teams of developers available to speed up development as per your requirements, so it’s best to get in touch and we can discuss and provide an estimate specific to your app requirements.

  • How much does custom software cost to develop?

    We are experts in finding a solution that will fit any reasonable budget.

    Realistically, you will need at least $10,000 budget at the lowest end of the spectrum. However, it is very hard to provide an accurate figure until we discuss your idea with you. Price is heavily dependent on the scope of your idea, the size of the app and the functionality you are aiming to achieve.

    We have a great process to help you get a true cost with a realistic ROI, while reducing your risks along the way.

  • What is the benefit of a custom software over a commercial off-the-shelf app?

    If a commercial off-the-shelf application meets the large majority of your software needs, it is often the best choice to purchase or subscribe to the existing service, as opposed to developing a custom web application specifically for your business.

    However, there are many reasons a custom or bespoke web app becomes a worthy business investment:

    The commercial options are over-complicated and extremely expensive for your requirements, or too simple and do not fit your business processes

    You may have identified a unique opportunity to automate or innovate in your business, that has not been implemented by other software products as you require

    You may have identified an opportunity to commercialise an idea or disrupt existing application

    The options are endless! And we are here to help you navigate the complexities of assessing this business decision. Get in touch and we can start discussions with you.

  • For mobile apps, do I need to have an iOS app or an Android app developed?

    With other app companies, this would be a key consideration – determining which platform to develop for first.

    Traditionally, it requires different skill sets, and therefore extra cost to build for both platforms.

    Luckily with Enee, our unique process and technologies allow us to develop your application once, and deliver to both platforms together!

  • Do I have to spend more time digging into this software to get my information or can I customise how I receive the information (e.g. daily email report)?

    How the software operates, and how the information is presented to the user is fully customisable and a key consideration of ours during our planning and design process.

    Do you need information sent to you daily via email? Do you need a central dashboard that is only one click away at all times? Do you want to avoid remembering a thousand different passwords, and would rather the software just pick up your user account from your computer and automatically log you in, with no extra fuss?

    It is all possible and customisable, to your requirements. We make sure the software fits you, your businesses processes and people like a glove.

  • Do I need another staff member to manage the project or run the software internally?

    Not necessarily. We have the team and resources to ensure that the project runs smoothly both on your side of the fence, and ours. When the software is developed and implemented, we also have the ongoing support and maintenance options to ensure that the ongoing maintenance, administration and end user training and support is managed by us also.

    With that said, we also have a number of customers who prefer to have internal system "champions" or "super-users", that are trained on the inner workings and complexities of the software, and can provide users with in-house support and guidance, as well as perform the regular internal maintenance and administration. Alternatively, some organisations would rather their internal IT resources and teams are responsible for this task and responsibilities. Whatever the requirement, we will be able to accomodate.

  • Training staff is going to be a big task - how do we do this?

    All technology projects need to always consider three things; the technology itself, the business processes and the people using the technology.

    Our focus on people and process makes sure that we fully consider the end users and how they will interact with the application as part of their day to day work. This then culminates in the preparation of full user documentation and training packages as part of our deliverables.

    We then work with the business to ensure this is delivered in the best way possible to end users and staff - whether that is through online, self-paced or in person sessions using our team, or alongside an internal training and development team or program. We aim to make sure this is carefully considered and as hassle free for you as possible.

  • What if things go wrong and the software breaks? What type of support is in place?

    We have a fully bespoke approach to ongoing maintenance and support of any software project that is implemented. It can be as much or as little as your business requires.

    Does your business need a comprehensive support package that ensures the application is maintained and monitored over time, that features are continually improved and new features are developed as per the business requirements, with a fully staffed end-user helpdesk? We have you covered! Or would you rather your existing technology support team is trained up to support end users, and the majority of the ongoing management is handled internally, and we are only involved as a backup team when needed? Not a problem either!

    Whatever the ongoing support and maintenance needs of your organisation are, we can accommodate.

  • What is the ongoing cost?

    Ongoing maintenance and management is quoted on a case by case basis, and is highly dependant on the software developed.

Technologies that we use